General FAQs

What is a home inspection?

Home Inspection is a comprehensive examination of the condition of a property using tools, technology & well laid out process, often in connection with the buying/selling/renting of that property. Typically, home inspections are conducted by internationally qualified and well-trained inspectors in a non-invasive method.

How much time does it take for inspecting a house?

Inspection of a typical residential apartment/villa takes anywhere between 2 to 3 hours. However, this is dependent on other factors too like access, furnished vis-a-vis bare shell & so on. Older and/or large dimension houses can take longer.

What is the experience/ capabilities of your team?

Our inspectors have rich experience in the construction field, being part & parcel of real estate industry. Upon request, we will be happy to share the experience and qualification of the inspector assigned for your property inspection once you place an order.

When is the best time to avail inspection services?

In case of a new property, you can avail inspection services before the possession of the property i.e. when the owner/builder/developer communicates that your property is ready for hand over and you can inspect your property for any defects/issues. In case of an old property, you can avail inspection services before buying or selling so that you can evaluate the actual condition of the property & the report may help you in your negotiation process. Having said, you can avail the inspection service at any stage of the construction process but we believe it may not make an economic sense!

What are the documents I need to share with you before the inspection process?

There is no pre-requisite as such before the inspection process but we would prefer the agreement copy including layout plan with dimensions, agreed specification of the material used in the property. Wherever access is an issue, we would require an authorization letter from the owner/builder/developer of the property as permission for inspection.

Would you also inspect common area, parking, or any other common facility in the property?

We inspect the common area within the floor, designated parking area and other facilities provided we are allowed to do so by the owner/builder/developer.

When will the inspection report be available?

Soft copy of the report will be uploaded into your account and available for reading within 24 hours of completion of the inspection. In certain cases, if there is a delay in uploading the report within this stipulated time, it will be communicated along with the reason for such delay.

Why should i trust you; what is the credibility of the report?

Our vision is to be the trusted advisor of home buyers & sellers; we will not be “walking the talk” if we don’t excel in this business & only way we can do is by gaining the trust of our clients. Our aim is to capture all aspects of your property during the inspection process and give you a realistic view of the property in our report; this is possible because of the dedicated & focussed team that we work with.

Would you come along to meet the owner/builder/developer to discuss the report?

Our vision is to be the trusted advisor for home buyers & sellers and we intend to be the neutral party, capturing all the specifics of the property during the inspection process & document it in the report. However, in case our client requires further support, we can accompany the client to meet the owner/builder/developer but this will have additional commercial implications to the client.

Do you provide inspection services for outstation clients?

We are currently operational in Bangalore & have plans to expand to other cities. Please mail us your request and we will get back as soon as we are operational in your city.

How much does an inspection cost?

Our pricing usually depends on the size of the home being inspected. Having said that we do offer special prices for certain projects. Do contact us with the project information and we would be more than happy to communicate on how much it would cost you for an inspection.

What are the payment terms & conditions?

Payment for an inspection is always upfront and needs to be done electronically via our secure partner Instamojo BEFORE the inspection begins. Under no circumstances would a refund be allowed.

Is there any discount on multiple property inspection orders?

The simple answer is ‘no’ since every home inspection is a rigorous, time bound quality work involving tools & processes. However, if multiple properties are in the same vicinity/area which saves us on transportation & other operational costs then we will be happy to pass on that cost to our clients.

Do you need authorization letter from the owner/builder/developer of the property before inspection?

Yes, we would require an authorization letter from the owner/builder/developer of the property before inspection of the property, if access is an issue.

Do you have any accreditation from any real estate regulatory body?

We are in discussions to set up India chapters for bodies like ASHI, InterNACHI & so on. Also, we are considering enrolling ourselves with real estate regulatory bodies in India. As you would understand, it is a time consuming process involving administrative overheads.

Will you provide paper copy of the report?

Once the inspection is completed, the report will be uploaded to user account & it can be downloaded & printed at individual convenience. However, if users want us to send paper copy of the report, we can do the needful but would involve an additional cost.

Do i need to be present at the time of inspection?

It is not mandatory to be present but we highly recommend you to be present to get a feel of the process being followed, tools being used for the inspection. It is the perfect opportunity to ask specific questions about the condition of the home, defects being reported/seen. However, i am sure you understand that inspector may not be in a position to answers all your queries/concerns since inspection requires concentration & careful observation by the inspector and he/she also needs to adhere to the specific timelines set for the inspection. Else, we may miss our next client deadline!

What happens if the inspector does not arrive on time?

Time is of the essence & we value it with utmost care; We believe in quality over quantity, hence in all probability, our inspectors will be on time. In some extreme cases, if inspector is running late, he will update you on the latest status.

What happens if the inspection service takes more time than scheduled?

We understand time is valuable and are always striving to balance the time spent by inspectors at property location against the inspection at hand. However, we also believe that quality of work should not be impacted due to time pressure. In such unlikely events, inspectors are trained to update you if the scheduled work takes longer than expected. During planning, we request you to buffer about half an hour than the stated time to complete the inspection.

Can i place a request without registering on your site?

To better utilise the technology that we have put in place, we need clients to register on our website while placing an order for inspection. Going forward, the marketplace would offer real estate specific insights once traffic flows on the platform & the same will be accessible to clients only if they are registered users. Please note that we respect and maintain high confidentiality norms with regard to client information.

Do i need to pay before inspection service? what are the modes of payment?

Yes, once the home inspector accepts your order, you need to pay on the platform post which the inspector would start the inspection process. At present, we have integrated with Instamojo for payment using credit/debit/netbanking modes. We do have pay by cash mode too but we highly recommend online payment before start of inspection. For cash payment mode, fees have to be paid to the inspector before the commencement of inspection process else inspector has the right to cancel such inspection service & charge a minimal administrative charges.

Is there a rating mechanism?

Yes, the very backbone of marketplace is the rating mechanism. Once the inspection is completed, our clients are requested to provide feedback about their experience of the home inspection service.

Do you undertake rectification work or recommend any service providers?

No. it will be conflicting our nature of work to perform rectification works. In future, as a value added service, we may list curated service providers on our marketplace whom our clients can engage for any rectification process.

Can we contact you with queries post the inspection?

Inspection service is a time bound work & within the given time-window, we will try to clarify any questions that you may have in the best possible way.


Application FAQs

How do I book a new inspection?

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How do I make a payment?

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